Compassionate, patient-centered care

Medical and Wellness Services

Our clinic offers a range of services, including primary care, chronic disease management, women’s health services, behavioral health counseling, substance use counseling, nutrition, a pharmacy, social services, and health education and outreach.

We ask that all new patients establish at our clinic before accessing other services, with the exception of those offered at Change Point, which are open to the community. For the uninsured, we offer discounted services based on a Sliding Fee Scale, as well as onsite health insurance enrollment.

Eligibility and Intake

Our Eligibility and Intake department is the starting point for all new patients. They will help you fill out paperwork, get you set up on our Sliding Fee Scale, or help you enroll in health insurance.

Primary Care

With a coordinated team of medical providers and clinicians, our clinic provides expert adult and pediatric primary care.

Northern Nevada HOPES does not prescribe opioid medications to its patients. If you are currently taking opioids, our providers will explore alternatives with you. Please click here for additional information regarding our policy on opioids.

Pediatric Primary Care

Pediatric care is open to anyone under the age of 18 years old.

Pediatric services include pediatric primary care, immunizations, radiology, diagnostics, pediatric psychiatry, behavioral health counseling and an onsite pharmacy.

Chronic Disease Management

HOPES specializes in helping patients manage chronic diseases like diabetes, hypertension, and asthma, as well as infectious diseases like HIV and hepatitis C.

Women's Healthcare

We offer healthcare services specifically for women in our community, including gynecological services and women’s wellness exams. HOPES is a grantee of the Susan G. Komen foundation, which provides funds for breast health services and education.

Behavioral Health Counseling

We offer behavioral health counseling that includes individual and couple’s therapy, as well as substance use counseling. We practice harm reduction, which involves meeting patients where they’re at and developing a holistic treatment plan based on a patient’s specific goals.


Nutrition plays an integral role in preventative healthcare. Our onsite Nutritionist offers nutrition counseling and individualized plans to help patients get healthy and stay healthy.


Our onsite pharmacy offers free, same day medication delivery within the Reno-Sparks area, medication adherence counseling, and drug interaction counseling. Our pharmacy works directly with our medical and behavioral health providers to offer one-on-one counseling with patients.

Northern Nevada HOPES does not prescribe opioid medications to its patients. If you are currently taking opioids, our providers will explore alternatives with you. Please click here for additional information regarding our policy on opioids.

Healthcare Coordination

Our case management team connects patients to vital resources in the community, including onsite health insurance enrollment, housing and utilities assistance, transportation assistance, and food assistance via the SNAP program. HOPES is proud to partner with the Food Bank of Northern Nevada as a drop-off site. The Food Bank visits HOPES on the first Monday and third Tuesday of each month from 11am – 12pm at 580 W 5th St.

Health Education

We are committed to meeting your health care goals. We are here to provide health education using an evidence-based approach while incorporating a harm reduction philosophy. Please, discuss your health care goals and issues with your providers.

Harm Reduction and Outreach

Our Harm Reduction and Outreach team runs the Change Point Harm Reduction Center at HOPES. Change Point is open to the community and provides syringe services, harm reduction counseling, free rapid HIV and hepatitis C testing, street outreach, and education. For more information, call (775) 997-7519 or visit the Change Point page.

LGBTQ Healthcare

HOPES is a proud supporter of the LGBTQ community and provides culturally competent healthcare services for Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning individuals. For more information on our LGBTQ services, visit For more information and resources on Transgender services in the community, download our Transgender Resource Guide.

Senior Healthcare

HOPES provides compassionate healthcare services for our community’s senior population. We also partner with Washoe County Social Services on a Seniors Supportive Nursing Program that brings a mobile blood pressure clinic to various sites across the community.

Healthcare for People Experiencing Homelessness

We provide people experiencing homelessness in our community with a safe, nonjudgmental place to access affordable healthcare services. We offer free transportation services and transportation assistance to help patients in accessing care at our center. Also, our sliding fee scale ensure that no one is turned away because of inability to pay.

Medical–Legal Partnership

The Medical Legal Partnership (MLP) provides legal assistance to HOPES patients to address legal needs that impact health.

Here are some examples of what the MLP will address:
• Family law: divorce, custody, domestic violence (protection orders), minor guardianship
• Landlord/tenant: discrimination, unlawful eviction, termination of essential utilities, habitability
• Immigration: family petitions, humanitarian petitions (victims of crime, domestic violence), Deferred Action for Childhood Arrivals (DACA)
• Income maintenance (denials of SSI and SSDI)
• Wills, living wills, guardianship, powers of attorney
• Sealing records

The MLP can only help in Civil Issues. The MLP will generally not address:
• Small claims matters
• Medical malpractice
• Personal injury
• Products liability
• Grievances against HOPES
• Criminal defense
• Compliance Issues
• Parental defense in the dependency court (Foster care, CPS)

If you have a legal problem that impacts your health, talk to a member of your HOPES care team for more information. MLP referals are handled by Case Management.

National Health Service Corps

Northern Nevada HOPES is a National Health Service Corps site and does not discriminate in the provision of services to individuals based on their inability to pay, race, color, sex, national origin, disability, religion, or sexual orientation. We offer discounted services to qualifying patients and also accept insurance, Medicaid, Medicare and Nevada Check-up.