Services

Compassionate, patient-centered care

Medical and Wellness Services

Our clinic offers a range of services, including primary care, chronic disease management, women’s health services, behavioral health counseling, substance use counseling, nutrition, a pharmacy, social services, and health education and outreach.

Telehealth options are now available for selected services.

We ask that all new patients establish at our clinic before accessing other services, with the exception of those offered at Change Point, which are open to the community. For the uninsured, we offer discounted services based on a Sliding Fee Scale.

Our Eligibility and Intake department is the starting point for all new patients. They will help you fill out paperwork, get you set up on our Sliding Fee Scale, or help you enroll in health insurance.

With a coordinated team of medical providers and clinicians, our clinic provides expert adult and pediatric primary care.

Northern Nevada HOPES does not prescribe opioid medications to its patients. If you are currently taking opioids, our providers will explore alternatives with you.

Additional information regarding our policy on opioids
Telehealth options are available.

Pediatric care is open to anyone under the age of 18 years old.

Pediatric services include pediatric primary care, immunizations, radiology, diagnostics, behavioral health counseling and an onsite pharmacy.

Telehealth options are available

HOPES specializes in helping patients manage infectious diseases such as HIV and Hepatitis C. We offer support services in addition to specialized medical care. If you are establishing care as a new HIV patient, please call our Case Management office at (775) 997-7506.

HOPES specializes in helping patients manage chronic diseases like diabetes, hypertension, and asthma, as well as infectious diseases like HIV and hepatitis C.

Telehealth options are available

We offer healthcare services specifically for women in our community, including gynecological services and women’s wellness exams. HOPES is a grantee of the Susan G. Komen foundation and Title X Grant which provides funds for breast health services, education and counseling, and family planning services.

Telehealth options available (medical, not procedural).

We offer behavioral health counseling that includes individual and couple’s therapy, as well as substance use counseling. We practice harm reduction, which involves meeting patients where they’re at and developing a holistic treatment plan based on a patient’s specific goals. All appointments are offered in-person or remotely.

 

Telehealth options available:

  • Adult Therapy (phone or video)
  • Adult Psychiatry visits are all being done through telehealth (video/phone)
  • Pediatric/Adolescent Therapy visits are all being done through telehealth (phone/video)
  • Pediatric Psychiatry visits are offered onsite, with the capacity for telehealth options

Nutrition plays an integral role in preventative healthcare. Our onsite Nutritionist offers nutrition counseling and individualized plans to help patients get healthy and stay healthy.

Telehealth options available. 

Our onsite pharmacy offers free, same day medication delivery within the Reno-Sparks area, medication adherence counseling, and drug interaction counseling. Our pharmacy works directly with our medical and behavioral health providers to offer one-on-one counseling with patients.

Northern Nevada HOPES does not prescribe opioid medications to its patients. If you are currently taking opioids, our providers will explore alternatives with you.

additional information regarding our policy on opioids.

Our case management team connects patients to vital resources in the community, including onsite health insurance enrollment, housing and utilities assistance, transportation assistance, and food assistance via the SNAP program. HOPES is proud to partner with the Food Bank of Northern Nevada as a drop-off site. The Food Bank visits HOPES on the first Monday and third Tuesday of each month from 11am – 12pm at 580 W 5th St.

We are committed to meeting your health care goals. We are here to provide health education using an evidence-based approach while incorporating a harm reduction philosophy. Please, discuss your health care goals and issues with your providers.

Our Harm Reduction and Outreach team runs the Change Point Harm Reduction Center at HOPES. Change Point is open to the community and provides syringe services, harm reduction counseling, free rapid HIV and hepatitis C testing, street outreach, and education. For more information, call (775) 997-7519 or visit the Change Point page.

HOPES is a proud supporter of the LGBTQ community and provides culturally competent healthcare services for Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning individuals. For more information on our LGBTQ services, visit nnhopes.org/lgbtq.

Telehealth options available.

We provide people experiencing homelessness in our community with a safe, nonjudgmental place to access affordable healthcare services. We offer free transportation services and transportation assistance to help patients in accessing care at our center. Also, our sliding fee scale ensure that no one is turned away because of inability to pay.

The Medication-Assisted Treatment (MAT) team at Northern Nevada HOPES specializes in the treatment of addiction and Substance Use Disorders (SUD). MAT is a combination of medication and behavioral therapy. It is an effective, evidenced-based treatment option for individuals with SUD including alcohol and opioid use disorders. Learn more. 

Dates:  Second Tuesday and last Thursday of every month.

Location:  Mobile van will be parked at the Northern Nevada HOPES parking lot. 580 West 5th Street | Reno, NV 89503

Services offered: Basic preventive and Emergency.

Insurance: Medicare, Medicaid and private insurance.

Scheduling:  Patients will preferably need to get a referral from their provider. However, walk-ins are accepted for HOPES Primary Care patients, if we are able to accommodate them (not guaranteed). An appointment/referral is preferred.

Northern Nevada HOPES complies with applicable Federal civil rights laws and is a National Health Services Corps site, and does not discriminate in the provision of services to individuals based on their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status. Northern Nevada HOPES does not exclude people or treat them differently because of their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status.

We offer discounted services to qualifying patients and also accept insurance, Medicaid, Medicare and Nevada Check-up.