COVID-19 Vaccine FAQ

We’re Here to Help

Call us Monday–Friday, 8am – 5pm at (775) 786-4673.
*Extended Hours M-Th 5pm-7pm

Northern Nevada HOPES provides affordable, high-quality medical, behavioral health, and support services for all.

Northern Nevada HOPES provides affordable, high-quality, medical, behavioral health, and support services for all.

  • We provide a range of comprehensive services in one central location
  • We offer an integrated, team-based approach to healthcare
  • We welcome individuals with insurance, Medicaid, Medicare, and the uninsured
  • We are a safe and accepting place for people of all backgrounds to access affordable, high-quality care
  • We provide services in English, Spanish, Mandarin Chinese, and German

Yes, anyone can become a patient at HOPES. Our community wellness center welcomes everyone and accepts most insurance plans, Medicare, and the uninsured.

If you are a new patient, we can help you schedule your first appointment quickly, often within the same week. Because there are a limited number of new patient appointments each week, they are scheduled on a first call, first-served basis.

To schedule your first appointment:

  1. Call (775) 786-4673 from 8:00am – 8:15am, Monday–Friday, and ask to schedule a new patient appointment.
  2. If you are unable to schedule an appointment on your first try, please call again the next day.

Please note: After your first new patient appointment, you can call during normal business hours to schedule your appointments.

Click here to learn more about how to become a HOPES patient.

Northern Nevada HOPES does not prescribe opioids to its patients. If you are currently taking opioids, our providers will explore alternative pain medications and therapies with you.

Please click here for additional information regarding our policy on opioids.

Yes. To access our behavioral health and case management services, you need to first establish as a primary care patient at the HOPES Clinic.

Yes. Certain services, such as housing assistance and transportation, require an additional assessment with our Eligibility & Intake department.

HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. Our Eligibility & Intake department meets with all new patients to ensure they have easy access to affordable healthcare services at HOPES.

We welcome the insured and the uninsured. For those living at or below 200% of the Federal Poverty Level (FPL), we offer discounted services based on a sliding fee scale. If you are between 201-400% FPL, you may be eligible for our “Caring for You” assistance program. Please ask any of our Eligibility & Intake Specialists for more information.

Yes. At HOPES, you’ll have access to our on-site insurance enrollment team that can answer your questions and help you navigate the Health Insurance Marketplace. Call (775) 786-4673 to get more information about insurance enrollment.

Yes, having access to our on-site Pharmacy is one of the many benefits that HOPES patients enjoy.

Thank you for considering HOPES in your charitable giving. As a nonprofit, HOPES relies on the generosity and financial support of community members like you.

You can donate to HOPES easily online at nnhopes.org/give, or by mailing a check to Northern Nevada HOPES, Attn: Philanthropy, 580 W 5TH Street, Reno, NV 89503. For your records, our tax ID is 86-0865357.

For all other gifts, please call us at (775) 997-7533.

Thank you – your generosity provides affordable healthcare to thousands in our community.

National Health Service Corps

Northern Nevada HOPES complies with applicable Federal civil rights laws and is a National Health Services Corps site, and does not discriminate in the provision of services to individuals based on their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status. Northern Nevada HOPES does not exclude people or treat them differently because of their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status.

Read more about HOPES’ non-discrimination policy here.

We offer discounted services to qualifying patients and also accept insurance, Medicaid, Medicare and Nevada Check-up.