HOPES FAQ

We’re Here to Help

Call us Monday–Friday, 8am – 7pm at (775) 786-4673.

What is Northern Nevada HOPES?

Northern Nevada HOPES is a community health and wellness center in Reno, NV. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, wherever they are in life, and provide a safe and accepting place to access comprehensive, patient-centered healthcare services. Our services include adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, medication delivery, transportation, HIV and hepatitis C testing, and community outreach and education.

What is our mission?

Northern Nevada HOPES is dedicated to building a healthier community by providing coordinated care and support for individual and family wellness. Our community health center combines primary care, medical specialties, behavioral health and prevention with a team of experienced professionals who are committed to high-quality care.

What makes HOPES different from other healthcare providers?

  • We provide a range of comprehensive services in one central location
  • We offer an integrated, team-based approach to healthcare
  • We welcome individuals with insurance, Medicaid, Medicare, and the uninsured
  • We are a safe and accepting place for people of all backgrounds to access affordable, high-quality care
  • We provide services in English, Spanish, Mandarin Chinese, and German

Can anyone come to HOPES for care?

Yes, anyone can become a patient at HOPES. Our community wellness center welcomes everyone and accepts most insurance plans, Medicare, and the uninsured.

How do I become a new patient?

If you are a new patient, we can help you schedule your first appointment quickly, often within the same week. Because there are a limited number of new patient appointments each week, they are scheduled on a first call, first-served basis.

To schedule your first appointment:

  1. Call (775) 786-4673 from 8:00am – 8:15am, Monday–Friday, and ask to schedule a new patient appointment.
  2. If you are unable to schedule an appointment on your first try, please call again the next day.

Please note: After your first new patient appointment, you can call during normal business hours to schedule your appointments.

Click here to download new patient forms.

Can I get a prescription for opioid medications like Vicodin or Oxycontin?

Northern Nevada HOPES does not prescribe opioids to its patients. If you are currently taking opioids, our providers will explore alternative pain medications and therapies with you.

Please click here for additional information regarding our policy on opioids.

Do I need to be a HOPES patient to access Behavioral Health or Case Management services?

Yes. To access our behavioral health and case management services, you need to first establish as a primary care patient at the HOPES Clinic.

Do some services require additional eligibility screening?

Yes. Certain services, such as housing assistance and transportation, require an additional assessment with our Eligibility & Intake department.

Does HOPES accept all insurance plans?

HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. Our Eligibility & Intake department meets with all new patients to ensure they have easy access to affordable healthcare services at HOPES.

What if I don't have insurance?

We welcome the insured and the uninsured. For those living at or below 200% of the Federal Poverty Level (FPL), we offer discounted services based on a sliding fee scale. If you are between 201-400% FPL, you may be eligible for our “Caring for You” assistance program. Please ask any of our Eligibility & Intake Specialists for more information.

I have questions about signing up for health insurance. Can HOPES help?

Yes. At HOPES, you’ll have access to our on-site insurance enrollment team that can answer your questions and help you navigate the Health Insurance Marketplace. View our Health Insurance FAQ page here.

Do I need to be a HOPES patient to access the Pharmacy?

Yes, having access to our on-site Pharmacy is one of the many benefits that HOPES patients enjoy.

How can I make a donation to HOPES?

Thank you for considering HOPES in your charitable giving. As a nonprofit, HOPES relies on the generosity and financial support of community members like you.

You can donate to HOPES easily online at nnhopes.org/give, or by mailing a check to Northern Nevada HOPES, 580 W 5TH Street, Reno, NV 89503. For your records, our tax ID is 86-0865357.

For all other gifts, please call us at (775) 997-7533. Thank you – your generosity provides affordable healthcare to thousands in our community.

National Health Service Corps

Northern Nevada HOPES complies with applicable Federal civil rights laws and is a National Health Services Corps site, and does not discriminate in the provision of services to individuals based on their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status. Northern Nevada HOPES does not exclude people or treat them differently because of their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status.

Read more about HOPES’ non-discrimination policy here.

We offer discounted services to qualifying patients and also accept insurance, Medicaid, Medicare and Nevada Check-up.