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Call us Monday–Friday, 8am – 5pm at (775) 786-4673.
*Extended Hours M-Th 5pm-7pm

Northern Nevada HOPES (HOPES) is a nonprofit community health center with two locations in downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families.

Northern Nevada HOPES provides affordable, high-quality, medical, behavioral health, and support services for all.

Northern Nevada HOPES is dedicated to building a healthier community by providing coordinated care and support for individual and family wellness. Our community health centers combine primary care, medical specialties, behavioral health and prevention with a team of experienced professionals who are committed to high-quality care. We are dedicated to serving those most often overlooked and underserved by the medical community.

• We provide a range of comprehensive,patient-centered services in convenient downtown locations.
• We offer an integrated, team-based approach to healthcare.
• We welcome individuals with and without insurance, including Medicaid and Medicare.
• We are a safe and accepting place for people of all backgrounds to access affordable, high-quality care.
• We provide services in English, Spanish, Mandarin Chinese, and German.

Anyone can become a patient at HOPES. We offer adult and pediatric primary care, and provide services to the insured, uninsured, and undocumented. We welcome everyone and provide a safe and accepting place to access comprehensive, patient-centered healthcare services.

If you are a new patient, we can help you schedule your first appointment, often within the same week. Because there are a limited number of new patient appointments each week, they are scheduled on a first call, first served basis.

• Call (775) 786-4673 from 8:00am – 8:15am, Monday – Friday, and ask to schedule a new patient appointment.
• If you are unable to schedule an appointment on your first try, please call again the next day.

Please note: After your first appointment, you can call during normal business hours to schedule appointments.

Northern Nevada HOPES does not prescribe opioids to its patients. If you are currently taking opioids, our providers will explore alternative pain medications and therapies with you.

Please click here for additional information regarding our policy on opioids.

Yes. To access our behavioral health, pharmacy, and case management services, you need to first establish as a primary care patient at HOPES.

Yes. Certain services, such as housing assistance and transportation, require an additional assessment with our Eligibility & Intake department.

By filling your prescriptions at the HOPES pharmacy, you get convenient access to your medications right where you see your providers. An added benefit is those dollars support many HOPES services, including discounted primary care, behavioral health counseling, and transportation. HOPES patients also enjoy free medication delivery within the Reno Sparks area. Call the pharmacy at (775) 348-1306 to learn more.

HOPES accepts most insurance plans, Medicaid, and Medicare, as well as uninsured patients on a sliding scale. Our Eligibility & Intake department meets with all new patients to ensure they have easy access to affordable healthcare services at HOPES.

We welcome the uninsured. For those living at or below 400% of the Federal Poverty Level (FPL), we offer discounted services based on a sliding fee scale.

Yes. At HOPES, you’ll have access to our onsite insurance enrollment team that can answer your questions and help you navigate the Health Insurance Marketplace. Call (775) 786-4673 to get more information about insurance enrollment.

You can donate to HOPES on our website at nnhopes.org, or by mailing a check to Northern Nevada HOPES, 580 West 5th St, Reno, NV 89503. For all other gifts, please email marketing@nnhopes.org.

Thank you – your generosity provides affordable healthcare to thousands in our community.

National Health Service Corps

Northern Nevada HOPES complies with applicable Federal civil rights laws and is a National Health Services Corps site, and does not discriminate in the provision of services to individuals based on their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status. Northern Nevada HOPES does not exclude people or treat them differently because of their inability to pay, race, color, national origin, age, disability, sex, sexual orientation, gender, religion or veterans status.

Read more about HOPES’ non-discrimination policy here.

We offer discounted services to qualifying patients and also accept insurance, Medicaid, Medicare and Nevada Check-up.