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Accessibility Statement for NNHOPES.org

Last updated
  • Friday, June 5, 2026
WCAG Version
  • WCAG 2.1 A
  • WCAG 2.1 AA
  • WCAG 2.1 AAA
  • WCAG 2.2 A
  • WCAG 2.2 AA
  • Additional Best Practices (recommended)
Compliance Status
  • Pending
Coverage

100% of Applicable WCAG Success Criteria Evaluated (Automated and Manual).

Evaluation includes automated testing and user-validated checks. Automated results reflect static page testing performed by AccessibilityChecker, while interactive and manual criteria require user testing and confirmation.

Our Commitment

Northern Nevada HOPES is committed to ensuring digital accessibility for people with disabilities. We aim to continually improve the user experience for everyone and apply the relevant accessibility standards in our design and development processes.

Standards Applied

We aim to conform to:

  • WCAG 2.2 Level AA
  • EN 301 549 v3.2.1 (European standard)
  • Section 508 of the Rehabilitation Act (United States)
  • Title II and III of the Americans with Disabilities Act (ADA)

Scope of This Statement

This statement applies to all digital content, services, and files served under the domain:
https://nnhopes.org
 
This includes all webpages, subpages, web applications, downloadable documents, and other content hosted at or under this domain. As of the last scan (coming soon), monitoring has not yet begun. Once the first scan runs, the AccessibilityChecker.org compliance platform will display the total number of unique pages being continuously monitored and keep it updated automatically.

Testing & Evaluation

Last scan date
  • Friday, June 5, 2026
Automated test scope

AccessibilityChecker.org covers approximately 58% of WCAG 2.2 AA criteria through automation. The remaining items require human judgment and are addressed through the manual testing module.

Manual modules completion
  • Pending

8 out of 22 modules completed

Accessibility is evaluated through a combination of automated and manual processes provided by the AccessibilityChecker.org testing platform:

  • Weekly automated scans identify all critical, machine-detectable issues across pages using WCAG logic
  • A defined set of 22 manual checks is conducted internally by our team based on guided instructions from the platform
  • Ongoing issue tracking automatically detects regressions and recognizes resolved items between scans
 
Together, these two layers of testing — automated + manual — are designed to fully cover all WCAG 2.2 Level AA success criteria.

Known Issues

These issues are being addressed and are prioritized for the next sprint.

WCAG Criterion Issue Description Source
3.1.3 Unusual Words (AAA), 3.1.4 Abbreviations (AAA), 3.1.5 Reading Level (AAA), 3.1.6 Pronunciation (AAA) Content Clarity and Linguistic Support Manual
1.3.4 Orientation (AA) Content Orientation Flexibility Manual
2.4.4 Link Purpose (In Context) (A), 2.4.9 Link Purpose (Link Only) (AAA), "4.1.2 Name, Role, Value (A)", 2.4.6 Headings and Labels (AA), 2.5.3 Label in Name (A) Descriptive Context for Interactive Elements Manual
2.1.1 Keyboard (A), 1.3.1 Info and Relationships (A), 3.3.1 Error Identification (A), "4.1.2 Name, Role, Value (A)", 2.4.6 Headings and Labels (AA), 1.3.5 Identify Input Purpose (AA), 3.2.4 Consistent Identification (AA), 3.2.2 On Input (A), 3.2.6 Consistent Help (A), 3.3.2 Labels or Instructions (A), 1.4.1 Use of Color (A), 3.3.3 Error Suggestion (AA), 3.3.7 Redundant Entry (A), 3.3.8 Accessible Authentication (Minimum) (AA), "3.3.4 Error Prevention (Legal, Financial, Data) (AA)", 3.3.9 Accessible Authentication (Enhanced) (AAA), 3.3.6 Error Prevention (All) (AAA) Form Submission & Error Handling for Assistive Technologies Manual
1.4.13 Content on Hover or Focus (AA), 2.1.1 Keyboard (A), 1.3.1 Info and Relationships (A) Hidden and Revealed Content Accessibility Manual
1.3.6 Identify Purpose (AAA) Identify Purpose of Components and Regions Manual
1.1.1 Non-text Content (A), 1.4.5 Images of Text (AA), 1.3.3 Sensory Characteristics (A) Image Text Alternatives and Avoiding Images of Text Manual
2.5.4 Motion Actuation (A), 2.5.7 Dragging Movements (AA), 2.5.1 Pointer Gestures (A), 2.5.2 Pointer Cancellation (A) Input Interaction Accessibility Manual
2.5.5 Target Size (AAA) Interactive Element Sizing Manual
2.1.1 Keyboard (A), 2.4.7 Focus Visible (AA), 2.4.11 Focus Not Obscured (Minimum) (AA), 2.1.2 No Keyboard Trap (A), 2.4.3 Focus Order (A), 1.4.11 Non-text Contrast (AA), 2.4.13 Focus Appearance (AAA), 2.4.12 Focus Not Obscured (Enhanced) (AAA) Keyboard Focus Management, Order, and Visibility Manual
2.1.1 Keyboard (A), 2.4.7 Focus Visible (AA), 1.4.13 Content on Hover or Focus (AA), 3.2.3 Consistent Navigation (AA), 2.4.1 Bypass Blocks (A), 2.1.3 Keyboard (No Exception) (AAA) Keyboard Navigation and Full Access Manual
"4.1.2 Name, Role, Value (A)", 1.4.13 Content on Hover or Focus (AA), 4.1.3 Status Messages (AA) Live Content Updates and Screen Reader Announcements Manual
1.2.1 Audio-only and Video-only (Prerecorded) (A), 1.2.2 Captions (Prerecorded) (A), 1.2.4 Captions (Live) (AA), 1.2.3 Audio Description or Media Alternative (Prerecorded) (A), 1.2.5 Audio Description (Prerecorded) (AA), 1.4.2 Audio Control (A), "2.2.2 Pause, Stop, Hide (A)", 1.2.7 Extended Audio Description (Prerecorded) (AAA), 1.2.8 Media Alternative (Prerecorded) (AAA), 1.2.9 Audio-only (Live) (AAA), 1.4.7 Low or No Background Audio (AAA) Media Captions, Transcription, and Control of Automatically Playing Media Manual
2.1.1 Keyboard (A), "4.1.2 Name, Role, Value (A)", 1.3.1 Info and Relationships (A), 2.4.11 Focus Not Obscured (Minimum) (AA) Modal Dialogs (Focus Trapping & Role Compliance) Manual
2.3.1 Three Flashes or Below Threshold (A), 2.3.2 Three Flashes (AAA), 2.3.3 Animation from Interactions (AAA) Motion, Animation, and Flashing Content Manual
2.1.1 Keyboard (A), "4.1.2 Name, Role, Value (A)", 1.3.1 Info and Relationships (A), 2.4.11 Focus Not Obscured (Minimum) (AA), 3.2.1 On Focus (A) Navigation Menu Focus Management & Interactive Element Clarity Manual
3.1.1 Language of Page (A), 3.1.2 Language of Parts (AA) Page Language and Language of Parts Manual
1.3.1 Info and Relationships (A), 1.3.2 Meaningful Sequence (A), "4.1.2 Name, Role, Value (A)", 2.1.4 Character Key Shortcuts (A) Semantic Structure and Data Integrity of Tables Manual
1.4.4 Resize text (AA), 1.4.10 Reflow (AA), 1.4.12 Text Spacing (AA), 2.5.8 Target Size (Minimum) (AA), 1.4.8 Visual Presentation (AAA) Text Legibility & Layout Integrity at High Zoom Levels Manual
2.2.1 Timing Adjustable (A) Time Limit Controls Manual
3.2.5 Change on Request (AAA), 3.3.5 Help (AAA), 2.2.4 Interruptions (AAA), 2.2.6 Timeouts (AAA) User Control, Interruptions, and Data Preservation Manual
2.4.8 Location (AAA) User Location and Orientation Manual

Resolved Since Last Scan

These issues are being addressed and are prioritized for the next sprint.
WCAG Criterion Issue Description Pages Affected
Awaiting first scan — no issue data available yet.

Accessible Alternatives

If you are experiencing difficulty with any part of the website, you may request accessible formats or alternative access through the contact details below.

Feedback & Contact

We welcome your feedback on the accessibility of nnhopes.org
 
EMAIL
JGwin@nnhopes.org
 
RELAY (TRS)
Dial 7-1-1 for TTY assistance
 
PHONE
(775) 786-4673 ext 2023
 
ACCESSIBILITY LEAD
Julie Gwin, RN, MBA | Chief Operations Officer

Technical Compatibility

Our website undergoes comprehensive accessibility evaluations to ensure compatibility across various devices and assistive technologies:
 
  • Automated Testing:
    Conducted weekly using the AccessibilityChecker.org testing platform, covering both mobile and desktop interfaces to identify machine-detectable issues.
  • Manual Testing:
    A set of 17 essential manual tests is performed to assess aspects that require human judgment, using popular browsers (Chrome, Firefox, Safari) on both desktop and mobile devices.
  • Interactive Element Testing (User-Performed):
    Interactive components (such as forms, menus, dialogs, and dynamic content) are evaluated through user testing using the AccessibilityChecker browser extension.
  • Assistive Technology Compatibility:
    Tested with major screen readers (e.g., NVDA, JAWS, VoiceOver) and across popular browsers (Chrome, Firefox, Safari) on both desktop and mobile devices.

Custom Notes (User-Provided)

We are currently in the process of making major improvements to our website to be WCAG compliant.

Related Policies

Due to the weather, the clinic and pharmacy will be closed today, February 17, 2026. All appointments at the clinic will be canceled. The cancellations include all groups and IOP. Telehealth appointments that were already scheduled will continue as planned. We plan to reopen tomorrow, February 18, 2026. 

Debido al clima, la clínica y la farmacia estarán cerradas hoy, 17 de febrero de 2026. Todas las citas en la clínica serán canceladas. Las cancelaciones incluyen todos los grupos de IOP. Las citas de telesalud que ya estaban programadas continuarán según lo planeado. Planeamos reabrir mañana, 18 de febrero de 2026.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Monday, January 19 for Martin Luther King, Jr. Day. Regular operational hours will resume on Tuesday, 01/20.
Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Lunes 1 de enero por el Día de Martin Luther King, Jr. El horario regular se reanudará el Martes, 01/20.
Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Monday, February 16 for Presidents’ Day. Regular operational hours will resume on Tuesday, 02/17.
Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Lunes 16 de Febrero por el Día de los Presidentes. El horario regular se reanudará el Martes, 02/17.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Monday, May 25 for Memorial Day. Regular operational hours will resume on Tuesday, 05/26.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Lunes 25 de Mayo por el Día de la Conmemoración de los caídos. El horario regular se reanudará el Martes, 05/26.
Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Friday, June 19 for Juneteenth National Independence Day. Regular operational hours will resume on Monday, 06/22.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Viernes 19 de Junio por el Día de la Independencia Nacional Juneteenth. El horario regular se reanudará el Lunes, 06/22.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Friday, July 3 for Independence Day. Regular operational hours will resume on Monday, 07/06.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Viernes 3 de Julio por el Día de la Independencia. El horario regular se reanudará el Lunes, 07/06.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Monday, September 7 for Labor Day. Regular operational hours will resume on Tuesday, 09/08.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Lunes 7 de Septiembre por el Día del Trabajo. El horario regular se reanudará el Martes, 09/08.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Friday, October 30 for Nevada Day. Regular operational hours will resume on Monday, 11/02.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Viernes 30 de Octubre por el Día de Nevada. El horario regular se reanudará el Lunes, 11/02.
Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Wednesday, November 11 for Veterans Day. Regular operational hours will resume on Thursday, 11/12.
Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Miércoles 11 de noviembre por el Día de los Veteranos. El horario regular se reanudará el Jueves, 11/12.

Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Thursday, November 26 for Thanksgiving and Friday, November 27 for Family Day. Regular operational hours will resume on Monday, 11/30.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el 12/25 y 12/26cerradas el Jueves 26 de noviembre por el Día de Acción de Gracias y el viernes 27 de noviembre por el Día de la Familia. El horario regular se reanudará el Lunes, 11/30.
Northern Nevada HOPES’ Clinics and Pharmacies will be closed on Friday, December 25 for Christmas Day. Regular operational hours will resume on Monday, 12/28.

Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el Viernes 25 de Diciembre por Navidad. El horario regular se reanudará el Lunes, 12/28.

Home Starts in the Kitchen

Powered by Hands of Hope

Double your impact this Giving Tuesday!

Hope Springs’ kitchen is more than a place to cook – it’s where lives are rebuilt. We’re raising $20,000 to renovate this space and provide residents with essential kitchen basics they’ll keep as they transition into their own homes. Your donation today says, “You belong here. You are home.”

Every gift is matched up to $20,000.
Make your gift before midnight, December 2.

Double My Gift
Northern Nevada HOPES’ Clinics and Pharmacies will be closed on 12/25 and 12/26 for the holidays. Regular operational hours will resume on Monday, 12/29.
Las clínicas y farmacias de Northern Nevada HOPES estarán cerradas el 12/25 y 12/26 por vacaciones. El horario regular se reanudará el Lunes, 12/29.