Medical Records Technician

Reno, NV | Full Time

We are seeking an experienced Medical Records Technician to enhance our dynamic and impressive clinic team! The chosen candidate should possess a great attitude, a passion for learning, a commitment to helping others and EXCELLENT customer service.

Are you better than all of the rest? Then it’s time to convince us, by sending over your radical and unique resume to the hiring team at Northern Nevada HOPES! Please spare us from having to read a lengthy, boring, and antiquated cover letter! But ABSOLUTELY do: Describe your experience, feature all your awards and certifications, and share some success stories with us that show your proven ability.

Here is why HOPES changes lives:

We want you to bring and contribute value, and in return feel valued every day! HOPES is a non-profit community health center that provides comprehensive healthcare to medically underserved populations. HOPES programs address medical barriers and access to resources that often negatively impact people experiencing stigma, isolation, addiction, mental health, hunger and homelessness.


  • Maintain a good knowledge and understanding of Northern Nevada HOPES’ mission, vision, and philosophy and support these tenets at all times while conducting agency business.
  • Contribute to a healthy work environment by demonstrating the following: active participation in meetings and team building activities; direct and timely communication about needs and problems at all times and an open and receptive attitude towards proactive problem solving and constructive feedback approaches.
  • Maximize learning opportunities by remaining receptive to constructive feedback and utilizing support available from your supervisor.
  • Must be computer proficient and able to utilize an Electronic Health Record system for maintenance and retrieval of records.
  • Handle all clinic scanning and Medical record requests from clinical staff.
  • Tracking of request for internal compliance audits.
  • Receives requests for release of medical records and process requests in a timely manner.
  • Reviews medical records to ensure confidentiality guidelines are in place.
  • Ensure that medical records release requests adhere to HIPAA guidelines.
  • Maintains patient confidentiality and has full understanding of HIPAA.
  • Able to handle sensitive and confidential information and situations.
  • Able to meet strict deadlines while handling frequent interruptions and must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.
  • Able to use, store and maintain multiple usernames and passwords.
  • Follows policy and procedure regarding medical records release at all times.
  • Performs other work related duties as requested.
  • Requests paper medical records from archives upon requests from providers.
  • Maintain and processes all faxed test results, referrals, mail and other correspondence and electronically files in the proper electronic health record.
  • Responds to all internal requests for medical records.
  • Participate in all meetings and workflow improvement projects as needed.


Knowledge, Skills, and Abilities: Ability to maintain confidentiality of information. Ability to manage multiple assignments/projects; meet appropriate time-frames. Ability to solve practical problems dealing with a variety of variables. Ability to exercise good judgment in appraising situations and making decisions. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinic and overall HOPES organization. Ability to communicate in a courteous and professional manner. Ability to interview and communicate with patients in a clinical setting. Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc. Good decision making and judgment capabilities. The ability to identify and solve complex problems. Being socially perceptive; that is, aware of the reactions of others and understanding those reactions. Good reading comprehension skills. Good coordination skills and the ability to adjust one’s actions in relation to others’ actions. Effective logic, reasoning and critical thinking skills. Effective writing skills. Effective speaking skills. Active listening skills.

Education or equivalency: Minimum of two (2) years of work experience in maintaining patient health records; or equivalent combination of education and experience

Certification/licensure: High School Graduate or GED

Employee Benefits

  • 3 weeks Paid Time Off in first year
  • Eleven (11) Paid Holidays
  • 100% paid Medical, Dental, Vision, Life
  • 401(k) plan, employer matches up to 4%
  • Employee Assistance Program
  • Supplemental benefits available
  • Discounted Fitness Membership
  • Continuing Education for Licensed Professionals

Apply Online

  1. Download and complete our Employment Application.
  2. Email your completed Employment Application, Resume, and Cover Letter to Northern Nevada HOPES’ Human Resources department by clicking here, or by faxing to 775-236-0623.

Questions? Call Human Resources at (775) 997-7503.

Contact Us

If you have questions about current job openings or the application process, please contact: Human Resources at (775) 997-7503.