Consumer Satisfaction Survey Form

Demographic Questions:

1. Which do you have?






3. How do you describe yourself from the following?




(Please specify)




5. Which of the following ethnicities best describes you?







(Please specify)

6. Please list which northern Nevada or northern California County do you live in?

What is your current zip code?

7. How long have you lived in northern Nevada?



8. What lanquage(s) do you speak? (Check all that apply)

English
Spanish
Other (Please Specify)

9. How comfortable are you in receiving HIV/AIDS services in English?




10. Which best describes you? (Check all that apply)

I work full time
I work part time (Less than 40hrs week)
I am on disability
I am a student
I am retired
I am a volunteer
Other (Please specify)

Social Services Programs & Case Management:

1. Do you have access to social services through HOPES?


2. I receive social service assistance with (Please check all that apply)

Housing (HOPWA)
Social Security Disability
Food Pantry referral
Assistance with utilities
Substance Abuse counseling
Mental Health counseling
Social support services (support groups, art classes, cooking classes, etc.)

3. Do you have a social service case manager?


4. How often do you see your case manager?





5. Are you satisfied with your case manager's assistance?




6. How often do you feel comfortable sharing your thoughts and feelings with your case manager?















9. How often do you wish you had more involvement in making decisions about your service plan/goals or social service interventions?






10. How would you rate Northern Nevada HOPES' Case Management services OVERALL?





11. How would you rate Northern Nevada HOPES housing programs?





12. How would you rate Northern Nevada HOPES' Food Pantry?





13. Are you a Veteran? (Served in the United States Military)


If you answered yes, which of the following services do you receive: (Check all that apply)

HOPES Social Services
Service Connected Benefits
Non Service Connected Benefits
Other Veteran Administrative Benefits

14. Do you receive Substance Abuse Treatment?


If you answered yes, which services do you receive?

Inpatient referral
Outpatient referral
Support Groups (AA/NA)
Other: (Please specify)

15. How would you rate HOPES' Substance abuse program referrals?





HOPES Clinic:

1. How would you rate convenience and flexibility of clinical appointments?









3. How would you rate Northern Nevada HOPES' Nutritional Services?





4. How would you rate Northern Nevada HOPES' Clinic Services OVERALL?





5. How would you rate the convenience and availability of Women's Health Services?









7.





8. How would you rate the convenience and availability of help paying for health insurance or COBRA?





9. How would you rate the convenience and availability of access to Dental Services?





10. How would you rate the convenience and availability of access to Vision Services?





HOPES Pharmacy:

1. How would you rate the convenience and availability of prescription services at HOPES' Pharmacy?





2. How satisfied are you with ADAP (AIDS Drug Assistance Program) Services?





3. How satisfied are you with the medicine co-pay assistance program?





4. How would you rate Northern Nevada HOPES' Pharmacy Services OVERALL?





Northern Nevada HOPES:

1. How would you rate Northern Nevada HOPES' personnel OVERALL?

Administration:









Clinic:





Pharmacy:





2. How would you rate Northern Nevada HOPES OVERALL in providing services to the HIV+ Community ?





Narrative Questions:

1. What changes would you like to see at Northern Nevada HOPES?

2. What would encourage your involvement in the HIV+ community?

3. What services do you feel will be needed to meet the ever-changing needs of persons living with HIV? (i.e. financial planning, job re-entry, life skills, family planning)

4. Where would you like to see HOPES in the next 5 to 10 years?

5. Do you have any other comments regarding Northern Nevada HOPES' services in the community?



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